Privacy PolicyLast Updated: March 27th 2025 Ross Willows, Bespoke Travel (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you engage with our services, visit our website, or communicate with us.
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1. What Information We CollectWe may collect the following types of personal information:
• Full name, email address, phone number, and mailing address
• Passport and travel documentation details
• Payment information (securely processed by third-party providers)
• Travel preferences, dietary requirements, and special requests
• Communication records (email, phone, messaging apps)
• Information you provide through forms or questionnaires
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2. How We Use Your InformationWe use your information to:
• Design and book your bespoke travel experiences
• Communicate with you about your trip
• Provide pre-travel guidance and concierge services
• Process payments and issue invoices
• Personalise your experience based on your preferences
• Respond to inquiries or customer support requests
• Improve our services and website usability
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3. How We Protect Your InformationWe take reasonable measures to safeguard your personal data, including:
• Secure servers and encrypted communications
• Access control and staff confidentiality agreements
• Trusted third-party service providers with data protection standardsWe never sell or share your personal information for marketing purposes without your explicit consent.
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4. Third-Party ServicesWe may share relevant information with travel partners (lodges, guides, airlines) solely for the purpose of providing your travel services. These partners are obligated to protect your data in line with privacy best practices.Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of those websites.
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5. Cookies & AnalyticsOur website may use cookies to enhance your browsing experience and collect non-personal data (e.g., pages visited, device type). This helps us understand user preferences and improve our content.You can adjust your browser settings to disable cookies at any time.⸻6. Your RightsYou have the right to:
• Access and review the information we hold about you
• Request correction or deletion of your personal data
• Withdraw consent for communications at any timeTo exercise your rights, contact us at: info@rosswillows.com
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7. Changes to This PolicyWe may update this Privacy Policy from time to time. All changes will be posted on this page with an updated revision date.⸻
8. Contact UsIf you have any questions or concerns about this Privacy Policy, please contact:
Ross Willows, Bespoke Travel
Email: info@rosswillows.com
Website: www.rosswillows.com